About The Role

Responsibility: To handle incoming customer enquiries via the Telephone and Emails

Principle Responsibilities:

To answer incoming telephone calls quickly and efficiently providing a first class service
To deal with Emails quickly and efficiently
To communicate effectively and precisely with other colleagues
Keep all administration up to date
Promote and maintain safe working practices in all areas
Any other reasonable duties as required
Promote and maintain safe working practices in all areas
Any other reasonable duties as required

Shared Responsibilities:

To ensure that customer care standards are being met
To comply with UKGDPR

Limits to Authority:

Comply with operational practice as determined by the Aftersales Manager
Comply with H & S regulations as determined by H & S Manager

Benefits

What you’ll get in return for your commitment:

Staff Discounts
Healthcare Cash plans
A company pension scheme
Life Cover
Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
Role specific training and development
Proactive promotion of internal candidates
Paid Breaks
Free Tea & Coffee

About The Company

Where you’ll be working:

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 45 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.

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