Temporary Part-time Customer Service Advisor

• To deal with enquiries from customers, providing workable solutions, advice and guidance to customers via phone & email regarding aspects of service and technical support
• To meet the customer’s needs by planning and organizing the solution, dealing effectively with individual situations
• To ensure that customer care standards are being met
• To liaise with our retail stores, internal departments and the management team
• Administer the service repairs requests to the Service Admin Team and the Branded Suppliers team
• Keep fellow team members informed of all relevant issues relating to the effective delivery of Service and Repairs by ensuring digital and manual records are clear, accurate and up-to-date at all times
• To process departmental administration in a professional manner
• Produce clear and concise digital job sheets for the Service Team following procedures to provide all necessary information and fully noted discussions with customers
• To communicate effectively and precisely with other colleagues.
• To report possible product quality issues to the Service Management Team.
• Reply to correspondence and other communications where appropriate, as directed by the management team.
• Promote and maintain safe working practices in all areas
• Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff
• Any other reasonable duties as required

Limits to Authority

• Comply with operational practice as determined by the Customer Service Team Leader and Aftersales Manager.

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee