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IT Support Technician

Salary Details:
Up to £28,000
About The Role

We have an exciting opportunity at Machine Mart for an IT Support Technician due to the expansion of the team. The IT department are responsible for all IT & telecom systems within the business.

This is a varied role in which you must have excellent people and communication skills, and the confidence to offer professional IT support over the phone and face to face.

What you’ll be doing:

  • 1st and 2nd line support, diagnosing hardware and software faults, and solving technical and application problems
  • Help desk activities – user support on back office applications e.g. Microsoft Office packages
  • Troubleshooting system and network problems
  • Management of Users/User Environment – Application management, network environment
  • Installing and configuring computer hardware, operating systems and applications
  • Provide all levels of hardware support e.g. PC’s, Laptops, Tablets, Photocopiers
  • Ordering hardware and consumables
  • Assist with the support of Active directory and Exchange
  • Maintaining good working relationships with suppliers and third parties
  • IT Housekeeping – Documentation, archiving, monitoring of usages, software upgrades, web usage
  • Occasional travel to our sites and stores to help with any IT requirements

What you’ll need - skills and experience:

  • 1+ years experience in IT Technical / Technician Support
  • Good trouble shooting skills (Servers, Workstations, Databases; Networking, MS Office, Cisco, Active Directory, SQL Server)
  • Knowledge and experience with Windows OS installation, Windows OS/Server Maintenance
  • Confident and strong communicator with excellent interpersonal skills
  • Motivated and professional with a desire to achieve results with a commercial and customer focus
  • Have a full driving license and own vehicle (Desirable)

What you’ll get in return for your commitment:

  • Excellent Salary
  • Staff Discount
  • Company Laptop
  • Company Pension Scheme
  • Private Healthcare Cash plans
  • Employee Assistance Programme
  • Role specific training and development
  • Paid Breaks
  • Free Tea & Coffee
About The Company

Where you’ll be working:

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 64 stores nationally and over 38 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website: www.machinemart.co.uk